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AVG Anti-Virus Error
If you are using AVG FREE Virus software today it began reporting incorrectly
that a file "C:\Spasalon\dswp_0"
used by the Spa-Salon Manager as a virus. I have submitted a report to AVG to
correct their error, but in the mean time AVG could lock you out of the
Spa-Salon Manager. To avoid this I have outlined steps to correct the problem.
Please be aware this is a problem with AVG and not Spa-Salon Manager.
Customers using Norton Anti-Virus are not affected by this issue.
Double click the AVG icon in the bottom right corner of your screen by the
time.
Click Tools
Click Advanced Settings
Click Exceptions
Click Add Path
Click My Computer
Click Local C Drive
Scroll down until you see the folder SpaSalon
Click the SpaSalon folder
Click Ok
Click Ok again
Close the AVG window with the X in the right corner.
After this procedure the AVG Virus software will work with the Spa-Salon Manager
software. I have had many calls during this evening regarding this problem.
Please contact us if you need additional help. Unfortunately, AVG does
not offer technical support for their free product.
Sincerely,
Kent Crabtree, President
Innovative Business Computer Solutions, Inc.
AVG's Response - at 3:31 AM EST - Problem was reported at 8:00 PM EST
Thank you for your email. |