Frequently Asked Questions

Quick Index

Cash Drawer Won't Open

Gift Certificate

Mapping a Network Drive

Merging Customer Names

Payroll Information and Setup

Printer Error

Sales Tax Report

Safe Mode

Schedule Maintenance - How to mark off time in the Appointment Book

Supplies

System Agent

 

Schedule Maintenance - How to mark off time in the appointment book

Appointment Schedule Maintenance - Allows time to be marked off when the employee normally works

  1. Click Appointment
  2. Click Extra
  3. Click Schedule Maintenance
  4. Enter the Starting and Ending Date to mark off (Click the .. for a on-screen calendar)
  5. Enter Comment and press Save

System Agent

System Agent executes in the morning

The System Agent is designed to run at night when nobody is in the business. If the computer is turned off at night the System Agent can not execute, therefore it will execute every two days when you turn on the computer.  The best solution is to leave the computer on each night to avoid the System Agent running each morning.

Printer Error

Printer does not print

Check to make sure the printer is on-line.  Most printers have an on-line button, but not all.  If the printer seems to be on-line or does not have a button, turn the printer off, wait 10 seconds and turn the printer on again. If that does not work turn the printer off, reset the computer, turn printer back on and finally restart the computer.

Under Windows Printer Setup, click Start, Control Panel, Printers and Faxes, right click on your printer shown. Left click Properties. At the top of the screen click Advanced. At the bottom left of the screen a checkbox can be checked that says Enabled Advanced Printer Features. If you printer does not work, take that checkmark away and try printing from the Spa/Salon Manager.

Merging Customer Names

Merging a misspelled customer name to the proper spelling

  1. Hit More until Customer Display
  2. Type in incorrect customer name
  3. Click on the name and correct the spelling
  4. Press Save
  5. Answer Yes to merge customer's information
  6. If merge is not prompt, recheck the spelling of the name

Cash Drawer Won't Open

Cash Drawer does not open

If you are using a Cash Drawer/Receipt Printer combination, the cash drawer will only open if the Receipt Printer has paper and is on-line. If the drawer does not open, turn off the Receipt Printer wait a few seconds and turn it back on.

Gift Certificate

Insert new Gift Certificate for Printing

This allows for a Gift Certificate, Customer Name, Purchaser Name, amount and gift certificate number. If you do not have a gift certificate slip printer, an error will result after clicking okay on the Insert new Gift Certificate prompt. To avoid the error, Click Maintenance, Computer Info, and under slip printer select No Slip Printer and click Save.

Safe Mode

 Safe Mode

If the windows screen is saying, "Safe Mode", the system will not work correctly.  Touch Screens do not function in Safe Mode.  To get back to normal, Click Start, Click Shutdown followed by Clicking Restart Computer. Once the computer restarts the system will function normally.

 

Mapping a Network Drive

Mapping a Network Drive
  1. Double Click on the Network Neighborhood icon
  2. If the Network Neighborhood says "Entire Network" and does not show other computer names, double click on Entire Network.
  3. Double Click on the Host computer. Usually this is named Host or Server, but can be named any name.
  4. Click on the C drive folder one time.
  5. Click File on the top left corner of Network Neighborhood.
  6. Click Map Network Drive.
  7. Change the Drive to the letter Z (for most installations setup by IBCS).
  8. Make sure the Reconnect at Login has a checkmark.
  9. Close all Windows.
 

Sales Tax Report

Sales Tax Report
  1. Click Reports.
  2. Click Owner Reports.
  3. Click Date Range Reports.
  4. Click Salon Information.
  5. Click .. to specify Report Dates.
  6. Click Continue


Supplies

Inventory Labels   Avery-5267 - ML-8025
Mailing Labels   Avery-5160 - ML-3000
Postcards   Avery-5389 - ML-8575

 

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