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Sample Handbook for Salons and Spas
It is important to note that the following contents are
presented as a matter of information and a guideline for you to implement in
your salon or spa. You may elect to change or modify any of the suggestions to
fit the individual needs of your salon or spa. We hope that this handbook
guideline can be of benefit to you and your employees.
Download
Handbook (Microsoft Word Format)
Table of Contents
Our Salon/Spa Philosophy
Professionalism
Guidelines to Professionalism
Communication
Communication with Clients
General Communication Skills
Client/Service Provider
Communication
Communicating
with Different Client Personalities
Dealing with the Problem Client
Scheduling Appointments
Scheduling Appointments over
the Phone
Information Needed in
Appointment Book
Client Consultation
Pricing
Refunds and Credits
Retail Philosophy
Retail Policy
Retailing can be Fun!
Job Description
The Manager
Guidelines and Responsibilities
Coordinator/Receptionist
Service Duties
Retail Duties
Bookkeeping Duties
General Responsibilities
Artistic Designer Level
Guidelines and Responsibilities
Senior Master Designer Level
Guidelines and Responsibilities
Master Designer Level
Guidelines and Responsibilities
Assistant Training
Service Duties
Cleaning Duties
Compensation and Benefits
1. Assistant
2. Service Providers
3. Receptionist
4. Manager
Major Medical Coverage
1. Coverage
2. Eligibility
3. Start of Insurance
4. Payment
Sick Day Policy
Vacation
Holidays
Education
Employee Discount
Salon/Spa Social Events
General Policies and Procedures
Work Schedule
Work Attendance
Staff Meetings
Your Appearance
Personal Telephone Calls
Health and Safety
Welcome to "name" salon/spa!
We are very pleased that you have joined our team.
This employee handbook outlines our salon/spa policies, rules and
regulations, educational guidelines, and everyday salon/spa procedures so that
you can better understand what is expected of you on the job.
In our salon/spa, we derive success from teamwork. Individual and unit growth
are stimulated by the idea that many contributory minds working together can
accomplish much more than an individual working alone.
Success comes through education. As techniques change, as products improve,
as new services are introduced, we will be prepared through education to satisfy
the new demands of our clients, thus ensuring our successful position in the
future.
Success comes through change. We welcome it. Change is stimulating.
Stimulated people achieve more, and achievers are successful.
Our philosophy is geared toward future growth and security through teamwork,
education, fulfillment and change, we are assured that we will continue to
thrive as individuals and as a business.
From time to time, there will be roadblocks (this is part of the growing
process). However, as long as you persevere, keep an open mind and have a
positive mental attitude, you will succeed!
Code of Professionalism
As a salon professional, you are a caring, open-minded individual. You are
well educated in your field and have the ability to utilize all of your
knowledge to benefit your clients.
As a salon professional, you are able to put your own ego aside in order to
better contribute to the Salon Team.
As a salon professional, you have developed your listening talents and are
able to communicate with your clients and teammates without intimidating them.
Professionalism is an intangible concept. It is a balanced combination of
education, honesty, talent and common sense.
Pulling it all together in the salon/spa is not an easy task, but through
cooperation, teamwork, and a few guidelines, we can be successful.
1. Listening to your client - the most difficult skill to learn, but the most
valuable once mastered.
2. Service to the best of your ability all of your client’s needs. Never
deny him/her the proper amount of service time.
3. A consultation with every client prior to shampooing is the most
professional way to establish good communication and avoid employee errors.
Always quote prices for a new service on either a new or a regular client. Sell
the service first, then the price will not be paramount.
4. Teamwork and cooperation between service providers will make everyone’s day go
better. Help your teammates whenever possible, no matter what their level within
the salon/spa. Each individual member of the team serves an integral part in the
success of the salon/spa.
5. Avoid gossip between clients and/or co-workers.
6. Support the expertise of your teammates.
7. Personal conversation between working employees will make a client feel
superfluous (unwanted).
8. Use proper grammar at all times.
Communication within the spa/salon
Through effective communication, a group of individuals with a common goal
will come together to form a strong team and work as one unit to the benefit of
all.
Communication decreases misunderstandings between team members and increases
cooperation on a day-to-day basis within the salon/spa.
Communication aids in educational growth through information exchanged during
workshops and staff meetings, as well as one-to-one discussions between
employees about daily work with clients.
Effective communication with a client will greatly reduce stress for the
service provider. When you acquire a thorough comprehension of client’s needs,
mistakes and misunderstandings are eliminated. The service provider can proceed
with servicing the client, knowing that he/she and the client have a mutual
understanding of the desired results.
Good communication with a client is one of the most effective tools to
building a clientele. It promotes a trusted and relaxed atmosphere for a
skeptical or unsure client. A client who is pleased with the service rendered
and who feels comfortable and secure with the salon/spa staff will promote the
salon/spa through word-of-the-mouth much more readily than a client who is
serviced well, but in a brash and hurried manner.
Communication skills are easily learned but sometimes difficult to put into
practice. They will be constantly stressed throughout our training programs -
sometimes more so than the service skills themselves, because without
communication skills, even the most talented service provider will be ineffective and
not survive in this industry.
Communication skills determine how well you interact with people in general -
including your clients and co-workers. You can develop more effective
communication skills by practicing the techniques of maintaining eye contact,
listening, leading, giving feedback, and proper questioning.
1. MAINTAINING EYE CONTACT: The most important part of effective
communication is maintaining eye contact. Look into the other person’s eyes
while speaking or listening... It shows that your are interested and paying
attention.
2. LISTENING: To avoid misunderstandings, give the other person a chance to
put their point across without interruptions. People tend to stop communicating
when they don’t have a chance to finish thoughts they originally wanted to
share with you.
3. LEADING: Make comments and ask questions that encourage the other person
to continue communicating in the direction you want.
4. GIVE FEEDBACK: Help the other person understand your position throughout
the conversation by responding to statements made. Feedback enables the other
person to clarify any misunderstandings and encourages him/her to continue
communicating.
5. QUESTIONS:
A. Closed Questions - Require very brief answers (yes, no, name,
number etc.) and usually begin with: Do you, who, when, where, how many, how
often, etc. Ask closed questions when you want to receive minimum, specific
information. Closed questions enable a questioner to lead the conversation.
Example: "Do you live in the country or in the city?"
B. Open Questions: Require lengthy, descriptive answers and often begin
with: How, why, and what. Ask open questions when you want to receive maximum,
detailed information. Open questions enable the speaker to lead the
conversation.
Example:
"How did you choose your profession?"
Effective communication between client and service provider is essential to
ensure client satisfaction. Even the most talented service provider may encounter
dissatisfied clients due to misunderstandings that resulted from a lack of or ineffective communication.
As a professional, you can increase your understanding of client needs and
greatly reduce the risk of client dissatisfaction by following the steps below:
1.
Determine client needs or "The Discovery Steps"
The first step toward client satisfaction is understanding your client’s
expectations. Always encourage your client to express his or her wants and
needs. This is also a good opportunity to gather information about the client’s
life-style.
2.
Listen
Give your full attention to what your client is saying. Careful listening
is important to avoid misunderstandings.
3.
Questions
Ask closed questions to receive specific information about your client’s
needs and pinpoint any problem areas.
4.
Repeat Needs
Confirm your client’s needs or problems by repeating them.
5.
Fulfill Needs
Provide the service and/or professional retail recommendation that will
fulfill your client’s needs.
Different clients need different kinds of guidance and attention.
Although each client should be treated as an individual, it takes a long time
to develop an understanding of each client’s needs. Until you get to know a
client well, the following guide may help you to recognize his/her basic
personality type so that you can provide the kind of attention he/she may need.
Personality Type: Happy-Go-Lucky, very positive
Attention Needs: Tends to be daring, attitude,
self-confident, Looks for challenges.
Personality Type: Very negative or insecure. General
appearance is very important.
Attention Needs: Tends to stick with one style for a long
time. Will change in a trust situation.
Personality Type: Timid or introvert. Needs a lot of
inspiration.
Attention Needs: Appearance important. Needs motivation.
Personality Type: Determined and self-confident. Usually
very successful, may be a most loyal client.
Attention Needs: Will tell stylist what they want and how
they want it.
When dealing with a problem client, it is important for you as a
professional, to remember that the salon/spa’s image can be damaged more by
one dissatisfied client than it can be improved by ten satisfied clients! Please
make every attempt to satisfy your client’s needs and correct any problem
before they leave the salon/spa.
If there is a personality clash between you and your client, try the
"kill them with kindness" approach. When you love your enemies, they
will find it hard to fight back.
If you still have problems satisfying your client, you may suggest that
another service provider might be better able to fulfill the client’s needs.
No service provider can be a specialist in every type of service. Perhaps a
teammate would do a better job with a certain type of service.
If the client remains unhappy, despite your attempts to satisfy them, please
ask the Salon/Spa Manager to assist you in resolving the problem.
We have qualified personnel to take care of scheduling appointments, but in
the event you are required to make an appointment, please remember that the
impression you make when scheduling an appointment can determine whether or not
the client will want to visit our salon/spa. New appointments are essential to
keep our business thriving! Never let the client feel that you are too busy to
be bothered with scheduling an appointment. Instead, make the client feel that
we are pleased to have their business. Always conduct yourself in a pleasant and
professional way.
1. Remember that the client cannot see you. This makes it even more important
that you sound pleasant. Smile with your voice!
2. Answer the phone professionally - "Good Morning, etc....name of
salon, your name, and may I help you".
3. Ask client’s name first, (may I ask who’s calling) then address the
caller by their name as you schedule an appointment.
4. Get all pertinent information by asking closed questions. Do not attempt
to conduct a consultation over the phone.
5. Always repeat scheduled appointment time, day, date and service provider's name.
6. Allow client to hang up first.
7. User proper grammar at all times.
Do say things like
Do not say
"Would you hold for a minute"
"Hang on"
"Yes"
"Yeah"
"May I help you?"
"Can I help you"
1. Client’s complete name
2. Day time phone number
3. Service scheduled
4. Request, Transfer, New Client, Walk-In
Each service provider has basic scheduling times for each service. These
times are automatically booked by the computer when you select the service
provider's name. When a new client is
being booked, allow 15 minutes extra for a consultation. This time is very
important for the service provider to have proper communication with the new
client.
In the event a prospective client calls in to "price shop", try not
to tell them the price right away. Instead ask them how they heard about our
salon. An open question will start them talking about their needs. Once you know
their problem, you can direct them to the best service provider for a free
consultation. Price shoppers are an opportunity to "sell" our salon.
They cannot see the value of our salon until they are here. Usually, once you
have the person through the door and in the chair, they are yours!
The client consultation is the greatest opportunity for you to determine
precisely what your client needs. Take advantage of this time to learn as much
as you can about your client’s hair, skin, and nail needs, as well as their
style, preferences and general life-style. The steps listed below are a guide to
conducting a thorough client consultation.
1. Read the client’s file before a consultation whenever
possible.
2. Greet and seat client in styling chair for a
consultation. Don’t forget a firm handshake and eye contact.
3. Look at general body shape and height of client. Notice
how the client has combed their hair. Generally, it is combed in a direction
that is most comfortable for the client.
4. Ask questions, such as: "Is there a particular
style that you had in mind?" (Pictures are often helpful) "What is
your daily styling routine?" and "How much time do you spend on your
hair, etc. each day?"
5. Brush hair away from the face. Notice facial shape and
growth patterns. Listen to client’s likes and dislikes about their present
style. Make sure you and the client are speaking the same language. What is
short hair to your client might be medium length to you, etc.
6. Brush hair into desired shape to see if client is happy
with the style. Do not make final decision on new style until after
shampooing!
7. Shampoo and condition hair. Explain to the client the
products used and the reason for using them on his/her hair. While shampooing,
check for condition, thickness, texture, head shape and chemicals used on
hair.
8. While combing the hair look for growth patterns, notice
movement. Ask questions, such as: "How often do you like to have your
hair cut?. Ask about chemical services. What they had in the past and if they
were happy with the results.
9. Confirm desired style and proceed with cut or chemical
services.
10. During finishing, teach your client how to maintain the
new style. Include styling techniques and proper products to be used at home.
11. To close the sale, take the client to the retail area
and place the products in the client’s hands. Again tell the client why you
recommend these products for their needs. Remember, we are problem solvers,
not just salespeople.
Our salon pricing policy is structured "A La Carte’. This allows for
separate pricing for each service provider’s level in the salon, and separate
pricing of services for each department of the salon.
Pricing is determined for each service according to the cost of the supplies
used and the time involved to complete the services.
All prices are readily available in the reception area of our salon.
No service provider may charge less then the listed price without management
approval.
Any employee may do family members in the salon as long as it is on your time
or in a slow period of the week. Please check with the management to okay times.
A family member can be ‘bumped’ if a client wishes to come in at the same
time.
A chemical product charge will be applied to all family members for their
services. The charge must cover the price of the product for a perm, color,
hilite, nail, tips, facials, etc. (must be paid before the end of the day). All other
work is on the house. If a family member wants a service not provided by you,
they may pay the service provider’s commission only, this is the same as the
trade policy.
Trades are a great way to acquire things at a discount. We are open to you
trading, but if you negotiate with a person to trade services, your percentage
of that service must be paid to the salon. For example: you trade a hair cut
that would normally cost $30, at a 50% service agreement, you would pay to the
salon $15 (commission will not be paid for trade services). If you have any
questions, please ask management.
If a client remains dissatisfied with the service provided despite your
efforts to please them, management will determine whether the client should
receive a refund, a credit, or corrective service. Services may not be performed
free of charge without permission from management.
To prevent damage to client’s clothing or jewelry, it is the service
provider’s responsibility to see that the client removes jewelry and change in
to a robe before any chemical service is performed.
As a salon/spa professional, it is important to note the following
relationships that exist between today’s salon/spa clients and professional
retailing.
1. Today clients not only expect, but demand total service within the
salon/spa.
2. Because many clients visit the salon/spa only once every five to seven
weeks, home maintenance programs are more important than ever before.
3. As their awareness of products and ingredients increases, clients want
to know more about professional products and what formula is best for their
particular needs.
4. Each client is entitled to quality products and your professional
recommendation to help maintain his or her hair and skin at home.
5. As technology improves and new products become available, you as the
salon/spa professional must be open to change and continually update your
knowledge of salon retail product lines.
By keeping the following points in mind, you can complete the total service
relationship desired by your clients, and fulfill their expectations of the
salon professional in the new century.
It is our policy to retail products through professional recommendation based
on client analyses and product knowledge - not to sell products for the sake of
selling. Remember that selling retail to our clients is always based on need,
not on sales quotas. If you, as the salon/spa professional, have done your job
in servicing and consulting with the client, there is no need for high pressure
sales tactics to complete a sale.
It is your responsibility to recommend the proper products for each client
and to teach him or her how to use the products at home to maintain optimum
condition of hair, skin, etc. between salon/spa visits.
It is also your responsibility to prepare yourself to retail products by
increasing your knowledge of the professional products we carry. Education is
the key to building your confidence in retailing so that you feel comfortable in
recommending products on a daily basis. Read as much as you can about each
product, its features and its benefits. The salon/spa will support you in this
endeavor by offering new product knowledge classes in conjunction with our
regular training classes.
Always remember that retail recommendation is an important part of completely
servicing our clients’ needs. As you learn to service these needs, you also
guarantee your professional growth.
You should attend our product knowledge classes and become familiar with all
our high quality professional products. After the service provider recommends
products for a client and records recommendations in the client file, you will
follow through by closing the sale if necessary.
If you remember that retailing is simply an extension of totally servicing
your client, and you believe in the professional products we use in the
salon/spa, you will discover that retailing can be a rewarding experience! To help
you learn to retail successfully, please note the following important points.
1. Get your client’s complete attention. A retail sale cannot
begin unless your client is seriously listening to you.
2. Maintain eye contact. Eye contact is the best way to hold your
client’s attention. But don’t over do it! Staring or standing too close to
your client will make them feel uneasy.
3. Listen. You can learn a lot about your client’s retail needs if
you really listen to what they say during your consultation and service time.
4. Know your product. Product knowledge is essential for proper
recommendation. Remember that today’s client knows more about products than
ever before.
5. Be professional. Conduct yourself as a pro! Thorough knowledge of
the salon/spa’s retail lines will help you do this with ease.
6. Give your client a reason to buy. Explain the product’s
features and benefits, such as: "Since you use a blow dryer and curling
iron, this conditioner would be great for your hair because it protects
against damage from thermal styling aids."
7. Allow your client to examine the product. After you have
thoroughly explained the features and benefits, let your client feel, smell
and hold the product.
8. Answer questions and uncertainties. Remove all doubt before you
close the retail sale by responding positively to negative comments, such as:
Client: "I’d never pay that much for a bottle of shampoo".
Service provider: "The price per bottle may be higher than you are
used to paying, but because it is highly concentrated, you will actually be
getting more for you money."
9. Maintain a positive attitude. Don’t accept rejection as
something personally directed toward you. Try again!
10. Close the sale. You must always remember to ask for the sale.
Timing is important, do not continue to sell the product after the client has
indicated readiness to buy.
Responsibilities of the employer: The salon/spa.
As your employer, it is the salon/spa’s responsibility to provide a
pleasant, efficient environment wherein each employee may work in an atmosphere
of professionalism.
The salon/spa will provide education in all service areas as well as in
communication, retailing and product knowledge. The salon/spa will provide an
adequate supply of professional products for retail and salon/spa use.
To ensure continued success of the business, the salon/spa
will provide advertising media and our direct mail newsletters and postcards,
when deemed necessary by salon/spa management.
It is the responsibility of the salon/spa to stimulate the
growth of its employees through one-to-one performance reviews and group
discussions at staff meetings.
It is the responsibility of the salon/spa to bring positive
change to the business and to be a catalyst to set future directions of the
salon/spa.
The salon/spa will abide by and uphold your salon/spa
handbook and all policies.
As the salon/spa manager, it is your responsibility to
promote professionalism within the salon/spa and to maintain open lines of
communication between management and employees.
It is also your responsibility as the manager to keep the
salon/spa operating with maximum organization and efficiency.
Guidelines and Responsibilities:
1. Handle personnel problems as they arise in the salon/spa
(in accordance with the code of professionalism and the guidelines to
professionalism in the manual.
2. Handle client problems and complaints as professionally as
possible or refer to management committee for discussion.
3. Evaluate employees at semi-annual performance reviews.
4. Aid in training of new employees.
5. Aid in all in-salon promotions and advertising as
scheduled.
6. Inventory and cost all supplies monthly.
7. Maintain adequate amount of service supplies.
8. Interview prospective employees and consult with
management committee about hiring.
9. Attend management meetings.
10. Help all service providers to build clientele.
11. Complete daily, weekly and monthly reports.
12. Complete end-of-day bookkeeping in absence of
coordinator.
13. Support the policies and procedures manual.
As the salon/spa coordinator, you are probably the most
indispensable person in the salon/spa. You have the first and last contact with
each client, and your impression is a lasting one.
You know the particular strengths and weaknesses of each
service provider in the salon/spa and you schedule appointments accordingly. You
are trained to handle the client as if the client were the most important person
around. You are also in a prime position to receive client feedback.
As traffic control manager, you are responsible for advising
service providers of their time schedules and helping clients in any way.
Service Duties:
1. Schedule appointments
2. Print service provider’s worksheets each night for the next day.
3. Enter client service information into computer at the end of each day.
4. Call clients to confirm appointments.
5. Direct non-busy personnel in cleaning or stocking duties when needed.
6. Call clients if a service provider is running late in their schedule by 30
minutes.
7. Have new clients fill out general client file and put address in computer.
8. Maintain traffic control in the salon/spa.
You should attend our product knowledge classes and become
familiar with all our high quality professional products. After the service
provider recommends products for a client and records recommendations in the
client file, you will follow through by closing the sale if necessary.
Retail Duties:
1. Start retail sales if opportunity arises.
2. Close retail sales according to service provider’s recommendations.
3. Complete daily and weekly inventory reports.
4. Keep retail area clean and stocked at all times.
5. Learn product knowledge for all products.
Bookkeeping Duties:
1. Complete close out procedures according to the computer.
2. Transmit charge cards at the end of shift.
3. Maintain adequate cash in drawer.
4. Help manager keep supplies in stock.
5. Assist manager at staff meetings, or conduct meetings when manager is on
vacation.
General Responsibilities:
1. Support this salon/spa handbook.
As an artistic designer you are given the opportunity to grow
in new directions. You will become a teacher and director in your department and
be the first to learn and experiment with new ideas.
It is your responsibility to help the other service providers
grow. As a specialist in your area, you will be expected to maintain the
salon/spa’s high standards of quality service.
Guidelines and Responsibilities
1. Support teamwork within the salon/spa.
2. Teach workshops for service providers.
3. Maintain the professional image of the salon/spa.
4. Direct promotions for the salon/spa, such as programs for fashion shows and
women’s clubs.
5. Service clients to the best of your ability.
6. Aid service providers as needed in daily work.
7. Test and research new products.
8. Learn and teach new product knowledge.
9. Support this salon/spa handbook.
Welcome to the position of senior master designer. Along with
your new title, you will receive a new set of freedoms and a new set of
responsibilities. The following list should explain your position more clearly.
Guidelines and Responsibilities
1. Service clients to the very best of your ability.
2. Aid in training of assistants and service providers in your area of
specialization.
3. Maintain the professional image of the salon/spa and serve as an example
for assistants and service providers.
4. Aid in promotions for salon/spa, such as programs for fashion shows, women’s
clubs, etc.
5. Promote professional retail in salon/spa.
6. Support teamwork within the salon - Don’t forget what it was like to be
an assistant or master designer.
7. Complete client files and return to receptionist when finished with client
service.
8. Maintain a clean work area and cheerfully help with end-of-day duties in
the salon/spa.
9. Help other service providers whenever possible - advocate teamwork.
10. Attend advanced training classes as scheduled by management.
11. Support this salon/spa handbook.
Your position as a master designer gives you the opportunity
to start servicing clients on a full time basis. You will be scheduled with
plenty of time to consult with your client and complete the service desired.
Help is always available if you are in need.
Guidelines and Responsibilities
1. Maintain the professional image of the salon/spa.
A. Servicing clients to the best of your ability.
B. Reflect current fashion trends in your hairstyle, makeup, and clothing.
C. Support teamwork in the salon/spa.
2. Attend training classes as scheduled.
3. Maintain clean working area and aid in end-of-the day cleaning.
4. Provide your own equipment - shears, dryer, irons, etc.
5. Work hours according to schedule.
6. Participate in promotional programs to build clientele.
7. Promote professional retail in the salon/spa.
8. Assist Artistic Designers and Senior Master Designers as needed.
9. Support this salon/spa handbook.
During the first six weeks, each new employee will receive
on-the-job training in various areas within the salon/spa. The following is a
check list to be used to make sure that we cover everything with you.
Service Duties
Although many of these items will be covered at scheduled
classes, it is necessary to also learn the following on a daily basis:
1. Shampooing
2. Color application
3. Basic product knowledge
4. Application of permanent wave solution
5. Rinsing and blotting permanent waves
6. Neutralizing and rinsing permanent waves
7. Mixing of color (not formulating)
8. Proper use of conditioners
Cleaning Duties
The following cleaning duties are to be performed daily:
1. Proper maintenance of salon equipment
2. Cleaning and sterilizing of tools
3. Laundry
4. Making coffee and cleaning coffee maker
5. Daily clean-up duties
1. Assistant
Hourly wages are paid every two weeks for the first ninety
days of probationary employment. At the end of the probationary period, a
performance review will be held and a change of status will be evaluated.
2. Service Providers
These position are on an hourly/commission basis. A retail
commission of 10 percent is part of the compensation policy.
3. Receptionist
This position is based on hourly wage.
4. Manager
This position will be either hourly wage or salary.
1. Coverage
All full time employees
Requirement: A minimum of 130 hours worked per month.
Spouses, dependents and family members are not included (employee) may have
the premium difference deducted from their paycheck for this coverage).
Part time employees are not covered until they meet full time requirements.
1. Eligibility
All full time employees who have completed 3 months continuous employment
from date of hire.
3. Start of Insurance
Coverage starts on the 1st day of the fourth month provided three complete
calendar months of continuous employment have occurred. If three complete months
have not been completed by the 1st day of the fourth month, then coverage will
start on the 1st day of the following month.
4. Payment
Your salon pays 100% of the premium due each month for all full time
employees (salon does not pay for premium of family members or dependents, see
#1).
Your salon does not pay sick days at this time.
Your salon will pay for one week’s vacation (five working days) after one
year of continuous employment. Add one day for each additional year of
continuous employment.
Vacation days are accrued from the date of hire for a fiscal calendar year.
Vacation pay is calculated on a daily average basis for the total days worked
in the preceding calendar year ending on December 31st.
Vacation days may not be accrued from year-to-year and must be used before
the end of each fiscal year once an employee becomes eligible. Vacation days not
taken by the end of the prescribed use time will be forfeited. Pay will not be
substituted in lieu of vacation days not taken.
Vacations may not be taken during the busiest months of the year, (November,
December). Choice of vacation time will be on a first come first serve basis.
The vacation schedule is in the staff room. Management must have at least 45
days notice to schedule vacation times.
Your salon will observe the following holidays by closing for the time
specified. The holidays will be unpaid at this time.
New Year’s Day
Christmas Day
Christmas Eve (1/2 day)
July 4th
Thanksgiving Day
Memorial Day
Labor Day
In-salon
In-salon workshops are provided by the salon/spa at no cost to you.
Participation in these workshops will sometimes be mandatory. Dates and times
will be given to you well in advance of class times.
You are entitled to a 30% discount on any retail supplies purchased in the
salon/spa. Discounts will not be given on items which are already discounted,
(commission will not be paid on employee discount sales).
If you order any special tools or products, the order must be in your own
name and be C.O.D. The check must be left with the salon coordinator prior to
the product’s arrival. Any tools or products purchased under this salon’s
name will be levied a 10% handling charge. (This covers the cost of shipping and
taxes normally paid by the salon).
Family discounts and trades are discussed in the ‘pricing’ section of
this handbook.
The salon/spa will host a Christmas Party each year. The time and place will
be announced well in advance of the event. Each member of the team will be
encouraged to bring a guest.
Work Schedule
The salon hours are as follows:
Monday Closed
Tuesday 9:00 - 7:00
Wednesday 9:00 - 9:00
Thursday 9:00 - 9:00
Friday 9:00 - 7:00
Saturday 9:00 - 4:00
Sunday Closed
Each employee should take a 1/2 hour lunch break. We understand that
sometimes it is not possible because of added service etc., but please try.
Please clock in and out on the computer and your hours will be recorded.
1. Whenever you are unable to report to work, please contact us.
2. Please schedule doctors appointments on your off days.
3. It is a courtesy to call management if you are going to be late for work.
Please don’t be tardy, clients do not like to wait. It is a good policy to be
in the salon/spa 10 minutes prior to your first appointment.
4. Please tell the manager or coordinator if you are leaving the salon/spa,
even for a quick run to the ice cream store.
Staff meetings are held every other Friday morning from 9:00 to 10:00 a.m.
All staff is required to attend. You are on the time clock for these meetings,
so remember to clock in.
Our meetings provide an opportunity for all staff members to communicate with
each other and with management. Meetings include discussions of:
• New product knowledge
• In-salon classes
• Future advertising promotions
• Personal or client problems in relation to staff moral
• Any revisions in the handbook or policies
• Plans for advanced education and trade shows
All members of the team are urged to participate in group discussions. New
ideas are always welcome!
Since we strive for professionalism in all areas of our working environment,
it is important that we also portray that image in our own appearance.
1. Please do not wear tank tops or thongs
2. Your hair should be well maintained and fashionable
3. Your clothing should reflect current fashion trends. If in doubt, check
with a team member.
4. You are expected to wear makeup as benefits your look.
5. Please have hair and makeup done before you clock in.
Please limit your personal calls to extremely important and emergency calls
only.
Please do not leave a client to take a phone call, someone in the salon/spa
will take a message for you. It is vital to make the client feel like they are
the most important person in the world to you!
Smoking is not permitted anywhere in the
salon/spa. There are no exceptions.
Learn where the fire extinguisher is located. If you do not know how to
operate it, please ask management to review its usage.
Emergency number is 911.
In case of injury to a staff member or a client, notify the manager at once.
All curling irons and heat equipment should be turned off at the end of each
day.
Animals are not allowed in the salon/spa. Guide dogs are an exception.
We welcome you to your salon/spa team and we look
forward to a long and profitable association.
Download Handbook
(Microsoft Word Format)
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