Appointment Schedule Maintenance - Allows time to be marked off when the employee normally works

1. Click Appointment
2. Click Extra
3. Click Schedule Maint.
4. Enter the Starting and Ending Date to mark off (Click the .. for a on-screen calendar)
5. Enter Comment and press Save

System Agent executes in the morning

The System Agent is designed to run at night when nobody is in the business. If the computer is turned off at night the System Agent can not execute, therefore it will execute every two days when you turn on the computer.  The best solution is to leave the computer on each night to avoid the System Agent running each morning.

Printer does not print

Check to make sure the printer is on-line.  Most printers have an on-line button, but not all.  If the printer seems to be on-line or does not have a button, turn the printer off, wait 10 seconds and turn the printer on again. If that does not work turn the printer off, reset the computer, turn printer back on and finally restart the computer.

Merging a misspelled customer name to the proper spelling

1. Hit More until Customer Display
2. Type in incorrect customer name
3. Click on the name and correct the spelling
4. Press Save
5. Answer Yes to merge customer's information
6. If merge is not prompt, recheck the spelling of the name

Cash Drawer does not open

If you are using a Cash Drawer/Receipt Printer combination, the cash drawer will only open if the Receipt Printer has paper and is on-line. If the drawer does not open, turn off the Receipt Printer wait a few seconds and turn it back on.

This allows for a Gift Certificate, Customer Name, Purchaser Name, amount and gift certificate number. If you do not have a gift certificate slip printer, an error will result after clicking okay on the Insert new Gift Certificate prompt. To avoid the error, Click Maintenance, Computer Info, and under slip printer select No Slip Printer and click Save.

If the windows screen is saying, "Safe Mode", the system will not work correctly.  Touch Screens do not function in Safe Mode.  To get back to normal, Click Start, Click Shutdown followed by Clicking Restart Computer. Once the computer restarts the system will function normally.

 This error means that the version of Windows and Internet Explorer is not current enough to utilize new features in the Spa/Salon Manager, such as the Enhancements/Training and the ability to view all of the changes made to the Spa/Salon Manager.

1. Click More until you see Utility
2. Click Utility
3. Click IE 5.0 Installation
4. Follow on screen instructions

1. Double Click on the Network Neighborhood icon
2. If the Network Neighborhood says "Entire Network" and does not show other computer names, double click on Entire Network.
3. Double Click on the Host computer. Usually this is named Host or Server, but can be named any name.
4. Click on the C drive folder one time.
5. Click File on the top left corner of Network Neighborhood.
6. Click Map Network Drive.
7. Change the Drive to the letter Z (for most installations setup by IBCS).
8. Make sure the Reconnect at Login has a checkmark.
9. Close all Windows.

1. Click Reports.
2. Click Owner Reports.
3. Click Date Range Reports.
4. Click Salon Information.
5. Click .. to specify Report Dates.
6. Click Continue

1. Exit out of all programs so that you are at your Desktop (where all of your programs, My Computer, etc. show up)
2. Click with your right mouse button on the background of the screen.  This should come up with another menu.
3. On the menu that comes up, click New, then click Shortcut.
4. Type in c:\salon\sm.bat as the program for the shortcut, and click Next.
5.  Optionally, you can change the name for the icon, and click Finish.