Features

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Appointment Book

    The Appointment Book, our most valued feature, is an integrated system which automatically posts to the point of sale terminal. For salons that want this feature, it performs the following tasks:

• Book appointment in five mouse clicks.
• Weeks ahead - one to eight in single click or touch.
• Go to Date for Franklin Planner type clients.
• Automatic booking of rooms (Supports seven different room types, wax, pedicure etc.).
• Spa Package Booking to book multiple services for clients.
• Group Package Booking to book multiple customers in a single step
• Find existing appointments for a client with ability to print.
• Prints all packages for the day with client name, times and employees
• Tracks request/non-request clients with cyan color on schedule.
• Color coding for visual identification on the appointment book.
  • Yellow - Client is checked into the salon.
  • Red - Client has been checked in and out - Stop sale has been completed.
  • Green - Client was confirmed.
  • Light Blue - Client was a request for the employee.
  • White - Client not confirmed, not request and not checked in or out.
  • Dark Blue - This employee is not scheduled to work.
  • Gray - Employee is available to be booked.
• Prints employee schedules with booking comments.
• Prints Work Tickets, client flow, with technical cards when needed.
• Tracks confirming including statistics for each day confirmed.
• Employee Month View shows the number of appointments, number of clients, and the percentage booked for each day of the month.
• Prints Greeting Schedule showing clients for day sorted by time.
• Tracks standing appointments and books them automatically.
• Allows for individual booking styles per employee.
• Allows for Special Customers to override preset booking styles.
• Appointment Waiting List with times the client is available.
• Automatic prompting if a cancellation can be filled with client on waiting list.
• Appointment Log shows each booking and cancel with employee name, time and date the appointment was changed.
• Statistics Button shows the client count and number of packages for day.
• Supports up to 999 employees and assistants.
• Reduces training time, since computer knows booking styles per employee.

Intercom Features of the Appointment Book  

• Messages can be transmitted to employees by utilizing the
  Intercom Feature rather than writing on notepads.
  When a new message has been sent to a person the words
  New Intercom appears in yellow alerting them that
  they have a new message.

• With the Intercom feature, you can read, remove, or send messages.

• The Intercom Feature eliminates lost messages in the salon.

Fast Retail  

• Allows for a quick retail purchase where the customer name
  is not recorded.  The sale is recorded as RETAIL
  allowing a single or multiple retail item to be sold in seconds.

Customer Check-In   

• Minimizes typing time by allowing the receptionist to enter
  partial city, state, and zip codes with auto completion.
• Home and work numbers are entered quickly by typing the
  numbers only, the computer adds the dashes.
• Provides access to Customer Profile showing client service
  and retail history in a single mouse click.
• Provides access to Future Appointments with a single mouse click.
• Provides access to clients technical cards with a single mouse click.
• Tracks new client advertisement and referrals and referral count.
• Displays client Gift Certificate or IOU's.
• Allows for email to be sent to client
• Allows a picture of the client to be taken.
• Last visit dates display at customer check in.
• Allows customer Sticky Notes for reminders.

Customer Check-Out

• Allows for easy modification of the services or prices.
• Services can be added by clicking the Add Service
• Retail can be added by clicking the Add Retail
• Retail credit can be assigned by retail item.
• System supports bar coded retail including printing bar coded labels.
• Automatically calculates service and retail taxes.
• Automatically selects services from booked appointments.
• Family Check Out allows you to choose one person to pay for a family or group of people and keeps track of each ticket until the last customer in the group is checked out.
• Past purchased retail items are displayed on the screen.
• Updates your daily and employee totals, advertisement analysis and inventory automatically in preparation for payroll calculations.
• Displays options for customer payment.
• Supports automatic employee pricing of service and retail purchases.
• Automatic Senior Citizen discounts or by customer classification.
• Displays future appointments. At this time, receptionist may suggest booking another appointment if no future appointments exist.

Customer Profile (History)  

• Records service and retail items purchased including the
  date, service or product, and the price charged.

Goals:

• Employee Goals can be recorded an compared to the actual statistics when doing a Employee Business Review.

Profile Information:  

• List customer address, phone numbers, birth date and
  two years of service and retail.
• Records last two years of services and retail purchased.
• Information automatically accumulated by Point of Sale System.

Repeat Customer Analysis:

• Tracks why customer has returned to the salon. (Walk-in? or Appointment?).
• Displays price list.

Schools:

• Ability to enter a grade for each service performed at checkout
• Grading Reports with detailed and average grade per student.

Time Cards:

• Records employee's time in and out.
• Totals hours immediately to avoid mistakes.
• System warns employee if they have forgotten to clock in
  or out.
• System allows management to change Time Cards but
  marks with asterisk when changed.

Work Tickets:

• Can be printed upon customer arrival or the night before.
• Includes information for perms and colors.
• Displays number of referrals and referral name.
• With Appointment Book technical information is printed
  as needed.
• Shows future appointments.

Close Day 

• Automatically displays the totals for cash, check
  and charges.
• Warns when customers are still checked in the
  salon to avoid errors.
• Provides detail reports for cash, check, daily sheets
  and employee totals.
• Provides Cash Helper which allows you to type in the number of pennies,
  nickels, dimes, quarters and bills and the amounts are automatically calculated.
• Computes Deposit Summary showing actual cash to deposit along with deposit total.
• Records overages and shortages for management.
• Prints Close Day Summary showing totals for each employee along with deposit information.

Salon Use

• Records product usage by employee with
  detailed reports.
• Spots trends of which products employees are
  using at their station.

Mailing Menu

Allows owner to select a mailing type for each customer. 

• Mailing types include:
  •  Service Type
  •  Employee
  •  City
  •  Zip Code
  •  Customer Type
  •  Visit Dates
  •  Retail items purchased
  •  Birthday
  •  New service clients
  •  New retail clients 
• Allows Emails to be sent to all customers or selected customers without cost to you (FREE)!
• Allows for One per Family to save you postage and time.
• Skips blank addresses if desired.
• Mailing reports including Mailing Labels, Master Mailing, Phone book, Demographics and  Referral reports
• Labels for all customers under these categories may be printed to attach to post cards.
• The Mailing Menu provides access to your best advertisers, your present customers, who know the value of your services.
• Efforts to make your customers feel special is easy with The Spa/Salon Manager Mailing system, resulting in satisfied customers and a successful business!
• "Lost Customers" customers who have not returned in X number of days.
• "Demographics" shows dollar volume by zip code for service and retail.
• Cuts down on wasted mail.

Family Savings Example:

• Assume 2000 Mailing Pieces
  • Mailing to 1000 Families (50% of Customers)
  • Multiply by cost of postage -$0.41
  • Total saved $410 in a single mailing
• Email Messages - Assume 2000 - FREE - FREE - FREE

Password Protection:  

• Nine levels of passwords.
• Custom Passwords allows the owner to choose functions
  an employee has access to.
• Track Employee access with detail reports showing all activity.

Help Menus

• Detailed Help is built into the program.

Employee/Business Review

• Single most valuable report of the system.  This report determines the profitability of the business and each employee. 
• Shows trends analysis to show either growth or decline.
• Shows trends for both Service and Retail Sales
• Shows top service determined by dollar volume.
• Shows sales by department.
• Sample Employee/Business Review

Backup

• Intregrated Backup System to floppy, zip drive, CD or USB Flash Drive (recommended).